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Thread: Where to file complaints and/or claims against brokers?

  1. #1
    For those who watched my thread, probably knows the entire story, I had an instance where I had an entry order on EURUSD to sell @ 1.5852, but instead was filled at 1.5816, in my opinion, the order should either be filled or not filled (like the way it is from the stock market?) , when the market was truly moving fast, then the order should be missed, to add insult, it was closed at my TP of 1.5840 at a loss, hard to imagine this kind of slide since I DID NOT request a Market Order, nor was it a Stop reduction where I want to escape at any price, matters such as that had happened a lot of times with the same broker, so in my opinion, that is robbery, my view could be wrong, but I need the correct authority to judge this, where do I seek help? Thanks for any help ahead of time...

  2. #2
    Hi shrike, thanks for your answer, I had a read through of the page, looks like it is a very long process, I figure that is why those company eliminate it, I think that it's something that I won't have time to deal with right now, but I hate to let them away, but nothing else I could do, as the loss isn't good and I'll cover it easily with any trade, thanks a lot anyway...

  3. #3
    I didn't read your prev ribbon - but seems to me that the time spend whining in a forum could just as well have been invested whining to a broker and then to a service that handles these items.
    The threat to go to the agency for relief would probably be enough to at least get a review of the issue from the borker.

    Or just stop complaining about your borker and commerce.

  4. #4
    Hahahaha, I believe there is something that said broker can slide your limit/stop oredr, particularly during fast moving market at the arrangement while un open account together...

    good luck with your whine afterward...

  5. #5
    Hi white_tiger, yeah when signing up the account, they said about slippage, and I remember clearly they stated slippage will even use in my favour and I remember I laughed right out then yeah right!

    But come on, like I mentioned, they slide my stop loss, alright, they could slide my limit order, OK! But come on, they are slipping my entrance order also! AND closing with with a reduction right away using NO slippage. . Haha...


    mrgreen: I have complaint with my broker already, no usage, they rang me back, are their attitute really offensive and abbusive and insulting, haha...

  6. #6
    Quote Originally Posted by ;
    hello white_tiger, yeah when enrolling up the account, they said about slippage, and I recall clearly they said slippage will also use in my favor and I recall that I laughed right out then yeah right!

    But come on, as I said, they slide my stop loss, okay, they could slide my limit order, OK! But come on, they are slipping my entry order also! AND closing with with a reduction immediately using NO slippage. . Haha...


    mrgreen: I have complaint together with my broker, no usage, they rang me back, are their attitute really offensive and abbusive and insulting, haha...
    LOL..go ahead with your criticism and provide the NFA guys something to laugh at. Everything you really have to do is know the various order types and how they work.

    Primarily limit orders can never get slipped against youpersonally, not even a portion of a pip. So had you used limit order or stop limit order instead of stop entry order, your order wouldn't have slipped. Of course there's an opportunity that market could have gone right through it without filling your order.

    As I know from your posts you used a sell stop entry order, well ahead of the news event. But your order was basically a sort of market order to be executed when price reached a certain level. It doesn't matter exactly what time you entered the pending order in the platform. And market orders get slipped all the time particularly through a volatile market as it had been on Thursday.

  7. #7
    Quote Originally Posted by ;
    hello white_tiger, yeah when enrolling up the account, they mentioned about slippage, and I remember clearly they stated slippage will even apply in my favour and I remember that I laughed right out then yeah perfect!

    But come on, as I mentioned, they slide my stop loss, okay, they can slide my limit order, OK! But come on, they're slipping my entry order also! AND. . Haha...


    mrgreen: I have complaint with my broker already, no usage, they rang me back, are their attitute very offensive and abbusive and insulting, haha...
    I know that this may come as a shocker to you but you do not have a chance in hell of having a reply N.F.A. they told you the principles upfront, your done

  8. #8
    Read the arrangement when you open an account. Most brokers have a clause regarding slippage which 99% of the time, happens at major new launch times.

  9. #9
    Slippage is extremely common, sure, but the purpose of an entry order like a limit order or a cease order (assuming that's what you are talking about) is to limit the amount of slippage during volatile times. Most brokers allow you to set a window to define the max slip you will allow, and either you'll get full of your window or not packed at all.

    So basically yea, you got hosed. The NFA won't do anything about this tho. There is no recourse except to alter brokers.

  10. #10
    Quote Originally Posted by ;
    but come on, as I mentioned, they slide my stop loss, okay, they could slide my limit order, OK! But come on, they're slipping my entrance order too! AND closing together with a reduction straight away with NO slippage. . Haha...
    stop reduction basicly is a stop order opposite of your opened order...
    if u buy now, then your stoploss is stop sell and vice versa

    anyhow I think file a complaint is simply a squandering time, better look for a broker which u think better

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