Thread: Question about EFX limit orders

Originally Posted by ;

No sorry EFX has no paid banner ads on my site.

If your referring to their logo under the broker review section you may want to point out that each brokers logo is also shown.

Only the shear notion of how FA works I do not think it will have a paid ad by a broker. .

too bad...

Originally Posted by ;

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Thank you for posting this and let's know about what happened to you.

I never knew about transactions being busted. I am thinking now when the now-you-see-it-now-you-don't candlestick spike I posted about a while ago was actually a busted trade that was eliminated from the data?

I also use Limit TTO orders and leave them instantly. My timezone is this that I am normally asleep during the U.S. sessions, so this could be worrisome should a trade be busted and my TTO abandoned hanging-in-the-wind in this session because the moves are rather big during those times

Anyway, I am sorry to hear what happened to you, however I appreciate your post since it informed/edued me on what could happen to TTO orders I was not conscious of.

I won't be using TTO's during away times ahead, that is for sure. Regrettably, even though Stop Market orders cover the stop discount side, sometimes you just wish to have a predetermined pip profit and not leave the TP side open since you rather have an idea of where it's going to go up/down to , so TTO's were great for that. Oh well.

I expect you get solved. Good luck!

Thanks!

Your audusd spike might be the exact same problem, Justin may have the ability to assist here...

I really hope we get some clarifiions about TTOs so we could nevertheless use them!

Originally Posted by ;

your own audusd spike may be the same problem

Actually, now that I consider it, I really don't think it's the same issue since the spike reappeared after many hours. If it was a busted trade, the spike would not have been put back, I would imagine. Is the spike to your busted trade still showing in your charts?

Originally Posted by ;

hope we get some clarifiions about TTOs therefore we could still use them!

Yes, I would sure like to keep using themso let us hope there is some way they could program a security method in keeping the set together constantly

Im not yet actively trading on EFX (awaiting EUR accounts), but id like to know how frequently trades get busted? If you browse Turbos ODL currenex thread, then it seems trades on multibank-platforms get busted on a fairly routine basis. And I would like to know, on what basis do they get busted, based on which principles, and who decides that they get busted? Is it all in the discretion of the broker or the bank? This whole company that is trade-busting appears to be intrasparent to me.

Gidnoa-

As you now know, your situation has been solved to your liking. Please be aware that while you should contact MB originally with trade issues during our non-customer service hours at this moment, I'd love to make two points.

1)In early October, EFX will be going to 24-hour support, so all calls should come to us.
2)Whatever trade problem arises with MB, you have to also ensure that you contact US. We're your broker, and when we do not know that you are with an issue, we can not go to bat for you. We do not take four days to respond to any issue, and as you know from our private conversation, you never told us this had happened.

Concerning the Limit TTO scenario, I have done some study. Obviously, we've got thousands and thousands of orders placed daily on our platform, so that I moved back to work out the following:

How many times was there a market”spike” that was a bad data issue that resulted in bad fills? (only a handful throughout the last year)

Just how many orders were busted in that spike? (a tiny fraction of our total orders)

I subsequently compared only those amounts over three weeks to the number of orders that we run in 3 months. It was an small fraction of total transactions.

I then took that number and assessed for examples where the first trade triggered and then another piece of the trade was entered and ended up executing. It turns out that we needed to refund on less transactions than I could count on both hands in the last year for this.

So in other words, your situation with placing order entry and exit ahead of time, acquiring the entry trigger and after get busted, but having the exit piece perform, leaving you with a position opposite of your original trade is so infrequent that it can not be quantified. I'm talking less than 0.01percent of orders, likely much less. And in the instances that I'm aware of, including yours, we reimbursed the reduction. Not sure I can answer it deeper than that.

Someone changed the title of this thread from Big issue with EFX.... To question seeing EFX... - this is beyond belief.

As Justin reported the matter was solved and that I was refunded my loss.
That I was not aware that I should contact EFX after MB contacted me and told me who to write to in order to solve this issue.

The man I contacted in MB responded to my email 20 minutes after I posted here on FF, probably Justin needed something to do with this, thanks!
I am certain these spikes happen MUCH lower than 0.01percent of the time, it reflects a threat of losing one's account because we're all using leverage, however
Justin saying they refunded these cases along with my experience reassures me for now.

Someone changed the title of this thread from Big Issue with EFX.... To question seeing EFX... - this is beyond belief. The link of moderators-brokers is much more powerful than I ever thought...

This was performed by means of a moderator to better express the character of the ribbon. Your problem was answered, It makes for more efficient searching of forums...

This has been a long standing policy atforexintuitiveand is needed. forexintuitivealso reserves the right to move threads from one forum to another to better organize them.

This occurs with all threads, not only Broker threads.

Due

Originally Posted by ;

Someone changed the title of the thread from Big problem with EFX.... To question regarding EFX... - that is past belief.

Might have something to do with the fact that it wasn't a large problem and you have everything you wanted. LOL.

Allow me to see if I can piece this all together from what you guys wrote.

You had a problem with the platform and were in contact with MBT but not EFX. MBT took more than you wished to solve the issue (by days), so that you posted this board both below the regular EFX thread AND started a new thread saying Big problem with EFX... even though you had never told EFX about the problem. Could have simply contacted EFX and had the problem resolved quickly, but instead, they needed to see your board together with the negative impliions of significant problem with EFX which each person readingforexintuitivecould see and would naturally presume there was something wrong with the EFX system.

Despite that, EFX got about the matter immediately and got the problem fixed in that which you both seem to acknowledge was approximately 20 minutes. And you can't see why the Moderators, who waited until this was solved, wouldn't change the board title?

I sometimes wonder how Justin puts up with any of us.

Not sure how to spell I-caramba.

Should I switch it to Big problem with MB.... then? Can you think this title will hold? LOL

Originally Posted by ;

Might have something to do with the fact that it was not a large problem and you have everything you wanted. LOL.

We have a response so this is great. (it is a large problem if Justin would not have guaranteed refunds for all these instances even if I got my funds).

Allow me to see if I can piece this all together from what you guys wrote.

You had a problem with the platform and have been in contact MBT but not EFX. MBT took more than you wanted to solve the issue (by days), so you posted this board both under the regular EFX thread AND started a new thread saying Big problem with EFX... although you had never told EFX regarding the problem.

Wrote previously that MB contacted me and gave me a contact to attempt to solve the problem (within 24 hours since they stated ). I did and nothing happened. I had no clue I need to contact EFX too (if MB can violate my transaction they might be able to fix the refund difficulty...).

Might have contacted EFX and had the problem resolved quickly, but rather, they needed to see your board with the negative consequences of Big problem with EFX which every individual readingforexintuitivecould watch and would naturally assume there was something wrong with the EFX system.

There's something incorrect with the EFX system, in case you didn't understand it thus far it's your problem.



Despite that, EFX got about the matter quickly and got the problem fixed in what you both seem to admit w

as about 20 minutes. And you can't see why the Moderators, who waited until this was resolved, would not change the board title?

I occasionally wonder Justin puts up with any people.

He has too, otherwise no $$$ for him.

Not sure how to spell I-caramba.

Originally Posted by ;

should I change it to Big problem with MB.... then? Can you think this title will hold? LOL

Now that's darn funny.