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Thread: FXCM.. 26Pip spread on a 3pip pair...What is wrong?

  1. #1
    I have been demoing for quite a while now and just discovered that in my FXCM presentation, on a 3pip spread it provide me 26pip instead. I have called them and there only answer is we can't observe the problem from there end and that it should read and execute 3Pips rather than 26pips. Of course put in and they indie to un-install again. Has anyone out there have had this problem before? Can there be any foul play on the part of the broker? It has held me back from trading reside and have not gotten my confidence up on the part of the broker. Any suggestion is appreciated and thanks.

  2. #2
    Quote Originally Posted by ;
    I have been demoing for a while now and just discovered that in my FXCM demo, on a 3pip disperse it provide me 26pip instead. I have called them and there only answer is we can't see the issue from there ending and that it ought to read and execute as 3Pips rather than 26pips. Of course they suggest to un-install and put in again. Has anyone out there have had this problem before? Is there any foul play on the part of the broker? This has held me back from trading live and haven't gotten my confidence up on the part of the broker. Any proposal...
    Have you tried their proposaluninstalling and reinstalling?

    I would not think it's foul play. Certainly not on a demonion. What would the motivation be?

  3. #3
    Thank You Jason and Bill. Yes I un-installed it and re-installed it and it gave me a mean of 26pip spread. Thats when I called again. I do not have to tell anybody here if your dealing with small increments on pips as profit, a 26pip spread from the beginning is touch to coincide. I've been able to transcend that 26 pips to get an earning but at times just barely apparent even.
    The only reason I am with FXCM is since I had an account with ITreadeFX.com plus they when stomach up. I never got a motive why. I read allot on dishonest Brokers and upon experiencing this, I held out of live trading. I've funds with them which has been transfered in my previous Broker (see above).

    On another note, does any one know of a brokerage house, similar to FXCM that have available a program to see my charts on my new IPHone? FXCM is in the process to bring out one, but is there anybody else out there providing the software for MT4?

    Thanks for both on getting back so promply. Incidentally, I have been Demo trading and use a combination of indiors and suggestions from forexintuitive.com. I must look into this site at least 10 per day.

    Once More, thanks.

  4. #4
    Quote Originally Posted by ;
    Thanks Jason and Bill....
    Hopefully it was a 1 off ?? Or have you noticed it a few times.

    At News / Enormous move times I have seen 14pips temporarily for EJ's disperse, but couple minutes back into okay.

    Been using them for 5years, they seem to be fairly straight even had a entrance slide in my favour today therefore the slippage seems to be fair to.

  5. #5
    Quote Originally Posted by ;
    Thank You Jason and Bill. Yes I un-installed it and re-installed it gave me a mean of 26pip disperse. Thats when I called again. I don't need to tell anyone here that when your dealing with small increments on pips as profit, a 26pip spread from the start is touch to match. I have been able to transcend that 26 pips to get an earning but at times just barely apparent.

    Lag
    Are you sure that you are looking at 26 and not 2.6 ? I am trading with FXCM for quite a while, never such incidence as you explain.

  6. #6
    Quote Originally Posted by ;
    Maybe you have tried their suggestion --uninstalling and reinstalling?

    I would not think it's foul play. Surely not on a demo. What would the motivation be?
    I do not think they will Attempt to rip you off on a Demo account

  7. #7
    Firstly liquidity isn't that low on any of the majors to require a 26 pip spread except at the initial 2 hours of gambling on a sunday/monday.

    Second, everything else is new?

  8. #8
    Perform a SCREENSHOT or a Screenrecorder

  9. #9
    1
    Guest
    Quote Originally Posted by ;
    I have been demoing for some time now and just noticed that on my FXCM presentation, on a 3pip disperse it provide me 26pip instead. I have called them and there only answer is we can not see the issue from there ending and that it ought to read and execute 3Pips and not 26pips. Of course put in and they indie to un-install . Has anyone out there have had this problem? Is there some foul play on the part of the broker? This has held me back from trading reside and haven't gotten my confidence up on the part of the broker. Any proposal...
    About the GBP/JPY last night the disperse went out to 9-10 on the NFP release

    FXCM possess the eur/usd at 26???

    Guys once you buy 10k or longer to trade with go to a real broker....

    cheers,

  10. #10
    Quote Originally Posted by ;
    I've been demoing for a while now and just noticed that in my FXCM demo, on a 3pip spread it give me 26pip instead. I've called them and there only answer is, we can't observe the issue out there end and it should read and execute as 3Pips and not 26pips. Of course they indie to un-install and put in. Has anyone out there have had this problem before? Is there some foul play on the part of the broker? This has held me back from trading reside and never have gotten my confidence up on the region of the broker. Any proposal...
    Hi Lag,

    Can you remember the exact time and currency pair you watched this occur? The marketscope chart lets you produce a historical tick chart to view the spread at any given period.

    Additionally, a demo account can't simulate slippage because the orders aren't implemented against real liquidity being supplied from the banks.

    Please feel free to message me using all the details also in the event that you want.

    Jason

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